Privacy Policy

Last updated: 6/4/2025

At Made by Poppy Jane, I care about your privacy. This policy explains what personal information I collect, how it’s used, and your rights when shopping with me.

1. Who I Am

Made by Poppy Jane is a small, UK-based handmade business creating personalised gifts and keepsakes. You can contact me at madebypoppyjane@gmail.com

2. What Information I Collect

When you place an order, make an enquiry, or subscribe to my updates, I may collect the following:

• Your name

• Email address

• Postal address

• Phone number (if provided)

• Order details

• Payment details (processed securely via NatWest – I don’t store card information)

If you contact me through a form or email, I also collect the information you choose to provide.

3. How I Use Your Information

I only use your personal data to:

• Process and deliver your order

• Communicate with you about your order or enquiry

• Respond to customer service questions

• (If you’ve opted in) send you the occasional email about new products or updates

I will never sell, rent, or share your information for marketing purposes with anyone else.

4. Payments

Payments are processed securely through third-party providers like NatWest PayMe. I never see or store your full card or bank details.

5. Cookies & Website Analytics

My website may use cookies (tiny files stored on your browser) to make the site work properly or to see how visitors use it (via tools like Google Analytics). You can control or delete cookies through your browser settings.

6. How Long I Keep Your Data

I only keep your personal information as long as necessary — usually up to 6 years for tax and accounting purposes (as required by HMRC), or until you ask me to remove it.

7. Your Rights

You have the right to:

• Access the data I hold about you

• Correct inaccurate information

• Ask me to delete your data

• Withdraw consent (for example, unsubscribe from marketing emails at any time)

To do any of the above, just email me at madebypoppyjane@gmail.com

8. Links to Other Sites

If I link to Etsy, Instagram, or other websites, please note that they have their own privacy policies which I don’t control.

9. Updates to This Policy

This policy may be updated from time to time, so feel free to check back occasionally. I’ll post the updated version here with a new date.