Yes! I do everything myself from designing the products, to printing, cutting, scoring and wrapping. Everything is done in my little home office in Bollington. All of my designs are created by arranging individually licensed artwork elements—like tiny stars, flowers and other illustrations—that I have paid for and am licensed to use. Each final composition is my own unique arrangement.

2. How long will my order take to arrive?
Most orders are dispatched within 3–5 working days via Royal Mail 2nd class. Larger orders may take a little longer (7–10 days) depending on the design. If you need something in a hurry please make this clear when submitting your order form and consider upgrading to express delivery.

3. Do you ship internationally?
At the moment I only ship within the UK, thank you for understanding.

4. How can I pay for my order?
Payment information can be found on my product pages. Payments can be made via a secure NatWest payment link, or if you'd rather complete a bank transfer please get in touch. If you prefer to order through Etsy, I’m still active there too — just search for Made by Poppy Jane.

5. What’s your return policy?
I accept returns on non-personalised items within 14 days of delivery. Personalised/custom orders are non-refundable unless they arrive damaged or there’s a mistake on my part.

6. Can I send a gift/card directly to someone?
Absolutely! Just make this clear on your order form and I’ll make sure everything is beautifully packaged — I can even include a handwritten gift note at no extra cost.

7. How are items packaged?
All orders are carefully wrapped with love using eco-friendly packaging wherever possible. 

8. Where else can I find you?
You can find me on Instagram, Facebook and Etsy — just search Made by Poppy Jane for the latest product updates, behind-the-scenes peeks, and customer shoutouts!