1. How long will my order take to arrive?
Most orders are dispatched within 3–5 working days. Larger orders may take a little longer (7–10 days) depending on the design. You’ll receive a dispatch email when your order is on its way. If you need something in a hurry please make this clear when submitting your order form and consider upgrading to express delivery.

2. Do you ship internationally?
Yes! So far I have shipped to Australia, Canada and USA and would to share the love with other countries too! I send items via Royal Mail (UK), please be aware that international orders will take longer to deliver so please bear this in mind if you need something by a particular date.

3. How can I pay for my order?
Payment information can be found on my product pages. Payments can be made via a secure NatWest payment link, or if you'd rather complete a bank transfer please get in touch. If you prefer to order through Etsy, I’m still active there too — just search for Made by Poppy Jane.

4. What’s your return policy?
I accept returns on non-personalised items within 14 days of delivery. Personalised/custom orders are non-refundable unless they arrive damaged or there’s a mistake on my part.

5. Can I send a gift/card directly to someone?
Absolutely! Just make this clear on your order form and I’ll make sure everything is beautifully packaged — I can even include a handwritten gift note at no extra cost.

6. How are items packaged?
All orders are carefully wrapped with love using eco-friendly packaging wherever possible. 

7. Where else can I find you?
You can find me on Instagram, Facebook and Etsy — just search Made by Poppy Jane for the latest product updates, behind-the-scenes peeks, and customer shoutouts!